For the purposes of the General Data Protection Regulation (GDPR) we confirm that the proprietor and operator of the website at www.londonearlab.com (the "Website") is London Ear Lab Limited, Unit A, Sysm House, Woodside End, Wembley, HA0 1UR ("we", "us," "our" or "LEL") which is a company incorporated in England and Wales under registration number 10303361. LEL can be contacted via the contact section on the Website. LEL is registered with the Information Commissioner’s Office (ICO) under registration number ZA505009.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Subject Access Rights
Under the GDPR you have the right to access your personal data which we hold, as well as the right to have incorrect data rectified, or data erased, restricted or transferred, as well as rights relating to automated decision making (including profiling).
Under certain circumstances you have the right to object to the processing of your personal data.
To make a request relating to any of the above please contact us by addressing the "Data Protection Officer" at the following postal or e-mail address:
Data Protection Officer
London Ear Lab
You can also make a request by telephone on 0203 657 7030.
Requests will be completed within one calendar month of receipt unless they are deemed complex or numerous, in which case completion may take an additional two months.
You will not normally be charged for such requests, however we reserve the right to charge you under exemptions set out in the GDPR.
We reserve the right to refuse to provide you with a copy of your personal data based on the exemptions set out in the GDPR, but if we do refuse we will give full reasons for our refusal and allow you to challenge our decision.
When you e-mail us please remember that the content of your e-mail is not secure and could be intercepted. Accordingly, please keep the amount of confidential of personal information to a minimum and we will do likewise when we reply.
This policy was last modified on 01.06.2019